Our Core Values

We take ownership of our actions and results, fostering a culture of honesty, responsibility, and continuous improvement. Accountability means being transparent, learning from challenges, and honouring our commitments to members, partners, and colleagues to ensure we deliver a high-quality service.

We build meaningful connections by fostering inclusivity, teamwork, and support. Our community includes colleagues, members, volunteers, and partners, and we strive to create an environment where everyone feels valued and empowered. We are dedicated to understanding and addressing the needs of our users to make a lasting impact.

We listen, understand, and respond with compassion. Empathy drives us to create services that truly meet the needs of our users and fosters mutual respect within our team. By valuing diverse perspectives, we build a supportive, inclusive environment where everyone feels heard and respected.

We embrace innovation and fresh thinking to improve our services and reach more people. Creativity means challenging norms, exploring new ideas, and staying adaptable in an ever-changing world. Our commitment to innovation ensures we continue delivering exceptional, accessible audiobooks to our community.

We act with honesty, transparency, and ethical responsibility in everything we do. Integrity builds trust with our members and partners, ensuring we consistently meet high standards and stay true to our mission. We believe in doing the right thing, always.